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Download Opt-In Document

How We Capture Verbal SMS Consent at Growth Group Solutions

Obtaining clear permission before texting customers isn’t optional—it’s the law. Below is a plain-language overview of our verbal opt-in process, the exact wording we use, and how we document every consent to stay compliant with the Telephone Consumer Protection Act (TCPA) and Twilio’s A2P rules.

Why Verbal SMS Consent Matters

  • Legal compliance – Automated texts are considered “calls” under the TCPA, so we must gather express written consent.

  • Customer trust – People appreciate knowing exactly what they’re signing up for.

  • Message deliverability – Carriers increasingly block traffic that lacks proof of consent.

Our IVR Opt-In Flow

  1. The caller reaches a consent prompt in our interactive voice response (IVR) system.

  2. The IVR recites the full disclosure: message frequency, potential carrier fees, HELP/STOP instructions, and links to our Terms of Service and Privacy Policy.

  3. The caller says “yes” to opt in or “no” to decline.

  4. The IVR confirms acceptance and sends a follow-up SMS that re-states the key details.

Exact Script We Use

IVR
As part of our service, we can send you automated monthly text alerts about your account payment activity. You will receive two messages per month. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. Mobile Terms of Service are at twil.io/terms and our Privacy Statement is at twil.io/privacy. Please say “yes” or “no” to let us know if you’d like to receive these texts.

Caller
Yes, please.

IVR
Great! We’ll send you a text shortly to confirm your enrollment.

What We Record for Every Opt-In

  • Date and time of the call

  • Caller’s phone number

  • Audio recording of the verbal “yes” (stored per our retention policy)

  • System flag confirming the positive response

  • Details of the confirmation SMS

These items create an auditable trail proving express written consent.

Ongoing Compliance Steps

  • We never exceed the promised two messages per month.

  • Every text includes STOP instructions for instant opt-out.

  • Scripts and disclosures are reviewed quarterly or whenever regulations change.

  • All recordings and logs are encrypted and purged on a fixed schedule.

Need Help With SMS Compliance?

Email admin@growthgroupsolutions.com or visit growthgroupsolutions.com to learn how we can automate your messaging—safely and legally.

Last updated: February 17, 2025